I totally agree with Tara Prather. I am always disappointed every time I go in. I was so excited when Consignment Originals went in up the road. They are over in Rocky Hill too and always pleasant. When you walk into Clothes Mentor, nobody greets you and says hello and every time I go in, I get a cashier who is just miserable to be there. Not my problem you don't like your job. I am surprised that the owner would hire people who have no customer service skills. When I walk into Consignment Originals, someone always greets and all of the women that work there are very friendly and helpful. Clothes Mentor seems to have an attitude that just because they carry all designer wear, that they are above being nice. I will no longer shop in there. Get it together!!
Yup, needed a new fall bag, ended up with a like brand new Michael Kors, gorgeous color.
Had a tote full of clothes (mainly shirts) and only one item was accepted. It was a pair of Loft jeans. They offered me $5. The reason I was given was because the computer said the items weren't within the last 2 years. Most of the clothes I brought in were less than a year old. I definitely wasn't satisfied and don't plan on returning. I don't recommend anyone selling to this place.
Great service great prices.
Horrible customer service from the majority of the employees, including the woman who I believe to be the owner. I have been to MANY Clothes Mentor stores and have always left happy. The manager was very rude. I overheard her talking about other customers. She was talking very disrespectfully to her employees. Not to mention, all of the designer items that I brought in were looked up and they found the lowest possible price and then used that as the retail price. Not a single other Clothes Mentor store has done that in any of my experiences selling there. At other locations, I have generally always been offered fair prices with great customer service. I'm sad to say they definitely did not live up to my expectations. There were a couple of employees who did treat me with good attitudes, such as a younger girl named Chelsea and one older woman. To them, thank you for trying to make my experience at your location decent. To other customers, please keep this in mind before visiting this location!
Clothes Mentor is a US Shoe Store based in South Windsor, Connecticut. Clothes Mentor is located at 90 Buckland Rd, South Windsor, CT 06074, USA.
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